From Accounting to Child Care: Bringing Professional Expertise to Business Ownership in a New Industry

If you had told Steve Ahrens 20 years ago that his future was in child care, he probably wouldn’t have believed you. After having spent ten years as a CPA, Steve was right in the middle of a successful career as a corporate chief financial officer. But somewhere along the way, something changed; or rather,…

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Why Starting My Own Business Was a Brilliant Idea

Q&A with Kiddie Academy franchisee, Carol Haynes Is it smart, brave or just plain crazy? Is it risky or worth the reward? Today, people everywhere are enthusiastically embracing new business ventures and everyone has a different reason for going into business for themself. For those of you thinking about becoming your own boss, Carol Haynes…

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New Academies and Multi-Unit Childcare Franchises

Q&A with Greg Helwig, President Averaging more than one new academy opening each month in 2012, Kiddie Academy® is on a steady path of expansion. We sat down with Greg Helwig, President of Kiddie Academy, to discuss what’s new and what’s coming up for Kiddie Academy and for its franchisees. Q:  This has been a great…

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3 Amazing Customer Service Stories – and How You Can Learn From Them

The most story-worthy steak of all time?  The award might go to Morton’s Steakhouse, who used Twitter intelligence to deliver a remarkable customer service moment to one very surprised customer.  Like Morton’s Steakhouse, the best customer service organizations are delivering story-worthy experiences by establishing operational customer service initiatives.  In this series, we’ll look at great…

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4 Ways you’re Hurting your Shot at becoming a Franchise Owner

Mistakes that hurt your credit score: Lending has made its (almost full) return. Loans are becoming more available, and all in time for you to start your own franchise business. Hold on, there’s more. Before the bank gives you a stamp of approval for a small business loan, they’re going to be examining your credit…

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